Refund Policy

Last updated: 31 July 2026

1. What this policy applies to

This refund policy applies to fees paid to Clicked IN FZE LLC, trading as PulseArc Health Technologies, for implementation services, configuration work, and any recurring or agreed commercial engagement under a signed agreement with a customer organisation. It does not apply to any third-party services, systems or payment providers the customer uses separately.

2. No self-serve purchases or refunds

PulseArc does not sell subscriptions, licences or services through a self-serve checkout on this website. All commercial engagements are agreed in writing, and any payment or refund is handled through the same commercial relationship.

3. Fees and deposits

Fees, deposits, milestone payment schedules and any pre-payment requirements are set out in the applicable agreement signed with the customer organisation. Those terms take precedence over any general description on this page.

• Deposits — where a deposit is required to begin an implementation, it is used to secure planning, scoping and configuration capacity.
• Milestone payments — implementation fees are typically linked to agreed milestones, such as scope sign-off, configuration completion and acceptance.
• Recurring fees — any recurring service or platform fees are billed in advance for the period stated in the agreement.

4. Cancellation before work begins

If a customer organisation cancels the engagement before configuration work has started, any deposit or pre-payment is reviewed for refund based on the cancellation terms in the applicable agreement. Non-refundable amounts used for third-party setup costs, assessment work or committed resources are typically retained.

5. Refund of milestone payments for work not yet delivered

Where a milestone payment has been made for work that has not yet been delivered, and the customer organisation terminates the engagement in accordance with the agreement, the unused portion attributable to that milestone may be refunded, less any non-refundable costs already committed by PulseArc.

6. Refunds for services already delivered

Fees for work that has already been performed, delivered and accepted by the customer organisation are not refundable. This includes configuration work, completed assessments, delivered training, and any period for which recurring services have already been provided.

7. Recurring fees and mid-period termination

Where a recurring fee is paid in advance for a defined period, and the customer organisation terminates the agreement mid-period in accordance with its terms, any refund for the unused portion of that period is calculated according to the agreement and any minimum commitment stated there.

8. Customer breach or default

If the agreement is terminated because of a material breach by the customer organisation, including non-payment, misuse, or unlawful use of the platform, no refund is due for any amounts already paid.

9. How to request a refund

Refund requests must be sent in writing to management@pulsearc.online from the customer organisation's named contact, quoting the agreement reference, the invoice or payment reference, and the reason for the request. Verbal or informal requests are not accepted.

10. Refund decisions and timing

PulseArc reviews each refund request against the applicable agreement and the work actually delivered. Approved refunds are paid to the same account or payment method used for the original payment, or to another account nominated by the customer organisation in writing. Refunds are normally processed within 30 business days of approval.

11. Disputes

Any dispute about fees or refunds is handled in accordance with the dispute-resolution terms in the applicable agreement. If no such terms are stated, the parties will attempt to resolve the matter through good-faith negotiation before pursuing any other remedy.

12. Contact

Clicked IN FZE LLC, Business Center, Publishing City Free Zone, Sharjah, United Arab Emirates. management@pulsearc.online.