Legal
Refund Policy
How PulseArc handles refunds for platform subscriptions, implementation services, and payments received through the platform.
Scope
This policy covers payments made directly to PulseArc for platform subscriptions, implementation, configuration, integration, paid consultations or assessments, and payments processed through the PulseArc Pay module on behalf of a customer.
What may be refundable
- Duplicate payments.
- Technical payment errors.
- Cancellation requests submitted before the relevant services begin.
- Non-delivery of a paid service due to reasons attributable to PulseArc.
What is generally non-refundable
- Completed implementation, configuration, integration, or consultation work.
- Third-party fees, gateway charges, and taxes withheld or applied by third parties.
- Subscription periods that have already been used.
Submitting a refund request
Refund requests should be submitted within [insert approved period] from the relevant payment date. Requests should include the payment reference, customer details, and the reason for the request.
Review timeframe
PulseArc reviews refund requests within [insert approved review period]. Approved refunds are issued through the original approved payment method where possible.
Payments processed for customers via PulseArc Pay
Refunds for services delivered by a healthcare-organisation customer through PulseArc Pay are handled in accordance with that organisation's own refund terms and applicable regulations. PulseArc facilitates the refund workflow through the approved payment provider.
Contact
Refund enquiries may be submitted via management@pulsearc.online.