PulseArcHealth

Legal

Service Fulfilment Policy

What is delivered to a customer organisation, and how delivery actually runs.

Last updated: 31 July 2026

1. What is delivered

A configured platform environment for the customer organisation, limited to the modules and workflows named in the applicable agreement, together with administrator tooling for user access, the agreed operational guidance, and access to the documented support route.

2. What is not delivered

  • Clinical software, clinical records systems or any clinical function.
  • Payment processing, receipting or merchant services.
  • Any integration that has not been separately assessed and agreed.
  • Regulatory, legal or clinical advice of any kind.

3. How delivery starts

Delivery begins after a scope discussion and a signed agreement. There is no self-serve onboarding and no automatic provisioning from this website.

4. Customer prerequisites

  • A named internal owner for the workflows in scope.
  • A nominated administrator to manage user access.
  • Confirmation of the organisation's sites, teams and roles.
  • Its own position on consent, privacy and regulatory obligations.
  • For any data source: its internal owner and the organisation's authority to use it.

5. Configuration and validation

PulseArc configures the agreed environment and the organisation's own authorised users validate it before it is relied upon operationally. Sign-off is recorded in writing.

6. Training and handover

The agreed operational guidance and administrator instructions are provided at handover, together with the named support contacts.

7. Support

Support is provided by email to management@pulsearc.online or the organisation's named contact, within the boundaries described on the Support page.

8. Change requests

Configuration changes are requested through the same support route. Each request is confirmed in writing, including whether it falls inside the agreed scope and any effect on fees, before work begins.

9. Delivery timelines

No delivery timeline is published on this website. Timing depends on scope, customer readiness and any third-party dependency, and is agreed in the applicable agreement.

10. Contact

Clicked IN FZE LLC, Business Center, Publishing City Free Zone, Sharjah, United Arab Emirates. management@pulsearc.online.