Service Fulfilment Policy

Delivery lifecycle

1. Enquiry acknowledgement.
2. Scope confirmation.
3. Proposal or order confirmation.
4. Payment confirmation, where applicable.
5. Platform configuration.
6. Integration work, where applicable.
7. Testing.
8. Customer review.
9. Deployment.
10. Training.
11. Ongoing support.

Timelines

Implementation timelines depend on scope, customer readiness, data availability, third-party systems, required approvals, testing, and integration complexity. Indicative timelines are provided during solution assessment and confirmed in the applicable order form.

Digital delivery

Where a service is delivered digitally (platform access, configuration, documentation), delivery is completed upon provisioning access and confirming readiness to the customer.

Customer obligations

Timely fulfilment depends on the customer providing accurate information, approvals, environments, credentials for authorised systems, and stakeholder availability.

Support

Ongoing support is provided in accordance with the support level agreed in the applicable order form.