Privacy Policy

Scope

This policy distinguishes between information PulseArc collects through its corporate website and information processed on behalf of healthcare-organisation customers via the platform.

Information collected

• Enquiry data (name, contact details, organisation information).
• Demo-request data (organisation, requirements, timeframes).
• Account data (user profile, role, and access records).
• Technical and usage data (device, log, and analytics data).
• Payment-related information (processed by approved payment providers).
• Cookies and similar technologies (see the Cookie Policy).

Purpose of processing

• Responding to enquiries and demo requests.
• Providing, maintaining, and improving the platform.
• Administering accounts and access.
• Meeting legal, contractual, and security obligations.

Service providers

PulseArc may share information with vetted service providers who assist with hosting, communication, payments, and analytics under confidentiality obligations.

Customer-controlled healthcare data

Data processed through a customer's implementation is provided or managed by the healthcare organisation, which is the controller of that information for its own operations. PulseArc processes such data on the customer's behalf under the applicable agreement.

Data retention

Retention periods are configured based on customer requirements, contractual obligations, and applicable law.

Security measures

PulseArc applies technical and organisational measures including role-based access, encryption in transit, activity logging, and backup practices. See Security & Privacy.

International transfers

Where data is transferred internationally, appropriate safeguards are applied in accordance with applicable law.

User rights

Users may have rights to access, correct, delete, or restrict processing of their information, subject to applicable law. Requests may be made using the contact details below.

Children's privacy

The website is not directed to children under the age of 16.

Policy updates

PulseArc may update this policy from time to time. Material changes will be communicated through the website.

Contact

Privacy queries may be directed to management@pulsearc.online.